Frequently Asked Questions
readings on my bill actual or estimated?
Our meter reading program is designed to
provide actual readings for each billing cycle.
In rare cases, a bill may be estimated because of inability
to read the meter
How do I go
about getting the bill in my name?
If you are the property owner, contact our
billing clerk at (330) 874-3262 x 307
If you are a tenant, our District policy requires that the
account stay in the landowner's name and they are the ultimate
Who do I call
for emergencies after regular works hours?
Call (330) 874-3262 24 hours a day, 7 days a
week. If the call is
after normal work hours, your call will be directed to our
after-hours answering service who will forward your information to
our on-call staff who will return the call as soon as possible.
What do I do
if I smell sewer odor or suspect a sewer backup?
Refer to the basement backup section on our
Check for Leaks.
toilets & faucets!
toilets are the biggest cause of wasted water, resulting in large
water and sewer bills.
common source of leaks is the toilet.
leaks by placing a few drops of food coloring in the tank.
If, after 45 minutes, the dye shows in the bowl, the toilet
has a leak.
usually be repaired inexpensively.
account for almost 30% of all indoor water use, more than any other
fixture or appliance.
We are an equal
opportunity provider and employer.