Who do I call for emergencies after regular
Call (330) 874-3262, 24 hours a day, 7 days a
week. If the call is
after normal work hours, your call will be directed to our
after-hours answering service who will forward your information to
our on-call staff who will return the call as soon as possible.
WHAT TO DO IF
YOUR BASEMENT FLOODS
The Tuscarawas County Metropolitan Sewer
District does all that is possible to prevent these occurrences, but
it still happens on occasions. A number of factors can cause a
basement flooding, such as site drainage problems, a sewer blockage,
or an unusual rain event that overwhelms the sewer system.
At the first sign of trouble, such as water
backing up in a basement drain, call our office at (330) 874-3262.
Operators are on duty 24 hours a day, 7 days a week. A crew
will be dispatched as soon as possible to check the areas mainline
sewer for a blockage.
If the problem is found to be in the service
to your structure, you will be advised to call a private sewer
cleaning or plumbing company. Property owners are responsible for
maintenance of the sewer line from the house to the main sewer.
Notify your homeowners or renters insurance
agent as soon as possible. If you rent your home, also notify the
property owner or maintenance company.
INFORMATION TO KNOW
Because dealing with a flooded area can be
dangerous, extra safety precautions should be taken and common sense
Because electrocution is always a danger in a
flooded basement, wait until the water recedes before clean up is
started. If you do decide to walk in the water, make sure the
electricity is shut off at the main box.
Floodwater may be contaminated. Rubber boots
and gloves should be worn to minimize skin contact. Do not smoke,
eat, or touch your face while in a flooded area. If you receive an
open wound while working in a flooded area, seek medical attention
Do not allow children or pets near a flooded
Remember that flooded areas are slippery, even
after the water recedes.
In almost all cases of basement flooding, city
tap water will remain safe. However, whether you have city or well
water, do not turn on any faucets below the flood level until the
water recedes. If you think that your well water may have been
contaminated, call the Health Department. Do not use water that may
not be safe for any reason. To disinfect, boil it in a clean
container for at least 2 minutes.
If a gas odor is present, do not touch any
switches or phones. Leave the area immediately, leaving the doors
open to ventilate. Call the fire department and gas company from a
If the furnace or appliances have become wet,
have them serviced by a qualified technician.
Do not eat any food that may have been
Discard any medicines, cosmetics and other
personal products that came into contact with the floodwater
Unfortunately, the Tuscarawas County
Metropolitan Sewer District cannot assist with the cleanup of
private property. Extra assistance can be found in the Yellow Pages
phone book under "house cleaning - interior".
After the water recedes, follow these cleanup instructions:
Move items out of flooded area as soon as
Allow wet items to air-dry as quickly as
possible to prevent odor and mildew.
Open doors and windows. If your furnace or air
conditioner is safe to use, turn it on to help dry things out and
use fans if possible.
Remove all toxic chemicals such as pesticides
from the flooded area to prevent pollution and the mixing of
If possible, locate the floor drain to make
sure nothing is covering it that could prevent drainage.
Disinfect all areas and equipment that came
into contact with the floodwater with a solution of 8 tablespoons of
liquid chlorine bleach to a gallon of water. Let everything air dry
Foam rubber mattresses and pillows can be
washed, disinfected and air-dried in the sun. If in doubt that an
item can be cleaned properly, it is best to discard it.
NEVER MIX BLEACH WITH AMMONIA - THE FUMES PRODUCED ARE TOXIC
HOW TO AVOID
WATER IN THE BASEMENT
Report the first sign of any sewer or drainage
problems, such as water rising up your basement floor drain or water
not draining properly, to the Tuscarawas County Metropolitan Sewer
District at (330) 874-3262. Operators are available 24 hours per
day, 7 days per week. While the problem may be in your home sewer
line and may require a private plumber, have a county crew check it
first to see if it is in the county sewer (mainline or street
Never pour grease, paint, or other thick
liquids down your drains. Not only is it harmful to your pipes, it
can cause a blockage in the service lateral or main sewer in your
Never flush items not suitable for wastewater
treatment, i.e. diaper wipes, birth control and feminine products.
Check your gutter downspouts to make sure they
are not connected to the sanitary sewer. When it rains, this adds
extra water volume to the sanitary sewers and by regulation is a
Check the grading around your house to make
sure the dirt slopes away not toward the structure.
If you have mature trees in your yard,
consider periodic sewer treatment for root control to prevent them
from entering your service line. (The County performs this service
on mainlines as part of its preventative maintenance).
Be aware when you buy a home if it is in or
near a flood plain or flood prone area. Check your property deed and
area elevations. Homes at lower elevations in flood prone areas may
be more vulnerable to experiencing occurrences of water in basement
Check your homeowner's insurance policy to
verify that water damage coverage is included.
If you lease your home, consider renters insurance to protect
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